Best Plumbing Services
“The firm’s dedication and friendly, customer focused approach was what brought them to the attention of our awards team”
Labour - Normal working hours
I charge £50 plus parts for the first hour (minimum charge), then £40 per hour in 6 minute increments (for Mon-Fri, 8am to 6pm, within 10 miles of Salisbury). I am not VAT registered, so there is no additional VAT to pay on my labour.
Labour - Evening and Weekend Emergencies
I charge 'time and a half' during evenings and weekends. In other words, £75 plus parts for the first hour (minimum charge), then £60 per hour in 6 minute increments. My availability out-of-hours is somewhat limited, but please feel free to call me any time.
After the job, my invoice will give a detailed breakdown showing the cost of labour and of parts fitted. I carry a good supply of top quality parts sufficient for most common plumbing repairs. Where larger or more costly parts are required and need to be ordered, I will talk you through possible choices according to your budget, and either order them myself or show you where to order them for the best possible price. I am happy to install items that you supply as long as they are good quality.
At the end of the job I will ask for your email address so I can send you an invoice with my bank details. For domestic customers, payment is requested by online transfer within 7 days. Alternatively, you can pay me at the end of the job by cheque or cash if you prefer. For local business customers, payment is requested within 14 days of invoicing unless we have agreed otherwise.
More than 10 miles from central Salisbury
I am happy to travel out-of-area as long as you are happy to pay an out-of-area surcharge to compensate me for the extra travel time involved in a round trip, chargeable at my hourly rate. I calculate this on the basis that in non-rush-hour traffic, if I stay within area a round-trip from the centre of Salisbury normally takes no more than 30 minutes travel time. If I go out-of-area and the roundtrip takes 45 minutes, I add a surcharge of £10 per visit for the extra 15 minutes. If it takes 1 hour, the surcharge is £20, and so on. I hope that seems fair!
Price guidance by Job type
At the end of the job, my price is always according to my hourly rate plus parts. Please view the following pages for guidance, and feel free to ask me any further questions you have.
As a sole trader, with an annual turnover less than a certain threshold, the government gives me a choice whether to be VAT registered or not, and there are pros and cons each way. Because I mainly serve domestic customers, I choose not to be VAT registered. The upside is that I don’t have to charge you VAT for my labour. That helps me keep my prices competitive and to pass on a considerable saving to you. The downside is that I can’t reclaim VAT on my business running expenses. So my overheads cost me 20% more, but it’s worth it in order to keep my prices competitive. I still have to pay VAT on parts, so any prices I charge for parts are inclusive of VAT.
When I do jobs for business customers it is a slight disadvantage not to be VAT registered. Although I don’t charge VAT on my labour, they can’t reclaim the VAT on my parts. However, because I specialise in small repairs, the cost of parts is usually the smaller part of the overall cost and the VAT issue is fairly insignificant. However, if you want me to replace an expensive part like a Saniflo, for example, I am happy to source the part, tell you where to order it, and fit it for you when you’ve got it. That way you can still reclaim the VAT.
There are certain types of jobs for which I am happy to make an inspection visit. For example, if your shower is faulty, it is usually best for me to inspect it first so I can work out the best way forward and what parts or replacement may need ordering. If appropriate I'll help you find the right part at the best possible price so you can order it online and have me fit it when it has arrived. I make such visits on an assumption that you're comfortable with my hourly rate and want me to do the job. For a job involving common parts that I carry as van stock or that I can obtain locally, I generally arrive with the assumption that you want me to proceed and fix the problem straight away, and charge for my time taken at the end of the job.
If you read my reviews, you'll see that many of my customers are impressed by how efficiently I work and by the reasonableness of my pricing. So I think my approach works for most people who require small plumbing repairs. For larger jobs that do require a fixed quote or estimate, please look elsewhere.
I charge just £50 for up to an hour, and because I focus on the small jobs I am often available at short notice. If the job lasts more than an hour I charge £40 per hour in 15 minute increments. I never hit you with a full hour for going a few minutes over time.
Based on the above, and for the type of small jobs that I do, I believe my rates are extremely competitive.
Admittedly, there are plumbers who charge a lower hourly rate than me. But they usually focus on bigger jobs, and consequently are not available when you need them for small jobs or plumbing emergencies.
I also provide a quality of service that is second-to-none. If you can find another individual plumber anywhere in the UK with more 5 star reviews than me, I will be happy to take £50 off the cost of any plumbing job.
It reminds me of a famous story that was told about 2000 years ago:
Those who were hired first agreed to work the whole day for a denarius. That was a Roman coin, and it was the going rate of pay at the time for a tradesman or labourer for a day. They agreed to work for a full day, and they wanted a pre-fixed quote as to how much they would earn. At the end of the day they got what had been agreed.
Those who were hired later during the day agreed to do so on the basis that the landowner would pay them what was fair. They took it on trust that he was a good and honourable man who wouldn’t cheat them. You might think such a basis was more likely to lead to misunderstanding and upset.
But at the end of the day, which workers were happy, and which ones grumbled? Those who agreed to a fixed quote got what they agreed but grumbled. Whose who worked on the basis of trust were not disappointed because the landowner was not only a man of his word, but generous also.
I work according to a published hourly rate of what I think is reasonable, and based on my many reviews, my customers seem to agree with me. But every job I take on is on a trust basis. I spend my time on a job and I install parts that I have paid for. I trust that at the end of the job I will be paid what is reasonable, usually by a person I have never met before. Very rarely am I disappointed.
I realise that my customers also employ me on a trust basis. They may have never met me either, but they trust me to do a good job and to be a man of my word. I hope to never disappoint them.
Of course there is more to this story than meets the eye. This story was told by Jesus, and he is the one represented as the landowner in the story. I first took him at his word 30 years ago, and I haven't been disappointed. Sometimes he is hard to understand, and he gives no guarantees that life will be easy. The end of the day is fast approaching but there is still time for you to trust him also. When the day does end, you will find him to be generous if you do.
16 Ashlands, Salisbury, SP4 6DY
Web design by Hamish? Och aye! That too.
© 2020 Hamish Erskine, h@htp
Web design by Hamish? Och aye! That too.
© 2020 Hamish Erskine, h@htp